Data Deletion Instructions & Policy

2. Three Methods to Request Data Deletion

3. What Data Is Deleted

When a full data deletion request is processed through our deletion workflow, the following categories of application data are deleted:

Note regarding Meta's own systems: RespoFire deletes data held within its own systems. Meta Platforms, Inc. independently controls its own servers, platforms, and logs. Data held directly by Meta on Instagram or Facebook is governed by Meta's Privacy Policy and cannot be deleted by RespoFire.

4. Legitimate Retention Exceptions

Limited records may be retained for strictly defined legal, compliance, and security purposes:

• Compliance Deletion Records: A record is retained for each deletion request to support confirmation and status verification. It contains a confirmation code, the associated Meta user/app-scoped identifier (and internal account lifecycle reference if linked), the request status, and the request timestamp. It does not contain customer names, email addresses, access tokens, credentials, or message bodies.
• Security & Operational Logs: Technical telemetry needed to investigate abuse, defend against rate-limiting attacks, or protect the Service may be retained under applicable infrastructure settings.
• Backups: Information held in infrastructure backups is retained under applicable backup lifecycle settings until it is removed through normal rotation. We do not promise immediate removal from all backups.
• Statutory Financial & Tax Records: For paid subscriptions, statutory accounting, invoice, and transaction records are retained in accordance with applicable tax and statutory legal requirements.

Where information must be retained under applicable law, we limit its use strictly to the permitted purpose.

5. Confirmation Code & Status Verification

When an automated data deletion request is processed, RespoFire returns a confirmation code (such as del_...) and status URL to Meta. You can check the status of your request at any time using our dedicated status page or machine-readable status API:

{
  "confirmation_code": "del_a1b2c3d4e5f6...",
  "status": "completed",
  "message": "Instagram user data deletion request has been processed successfully.",
  "requested_at": "2026-10-12T12:00:00.000Z"
}

Privacy & Security Guarantee: Both verification methods are publicly accessible without user login, requiring only the exact confirmation code. The machine-readable status API returns only confirmation_code, status, message, and requested_at. The human-readable status page presents these request status details alongside explanatory context, such as the deletion scope and applicable compliance retention information. Neither interface exposes workspace IDs, account credentials, customer personal details, or message content.

6. Step-by-Step Revocation Guide

To remove RespoFire's access directly through Meta or Instagram settings:

7. Manual Support & Privacy Inquiries

If you require assistance with a data deletion request, wish to check the status of your data, or need to request a full workspace deletion, please contact our data protection team:

We acknowledge manual deletion requests within 2 business days and aim to complete them within 30 days, unless applicable law requires a longer period or requires certain data to be kept. Please provide your registered account email and connected Instagram handle so we can locate your records. Do not send passwords or access tokens.